Why Does OCEG Use Online Support?
OCEG limits support to online communication for a few reasons. Read on to learn more.
Low Prices
Online support allows us to keep OCEG's pricing down, while maintaining a rich library of content and quality user experience.
Teamwork
Online support also helps our team see conversation history and dive into a problem to help out when necessary.
Language
Our support is provided in English language. We serve an international audience and some of our members do not speak English or do not speak English as a first language. Using online support allows both sides to use translation tools to resolve issues.
Easy Sharing of Visuals and Instructions
Online support also helps our team gather system details and other information so that we can troubleshoot effectively. We’ll send you resources like articles, videos, or personalized instructions to help you solve problems and get back to work.