Why Is My Paid Account Not Recognized Under My Email Address?
If your paid account or membership is not correctly recognized under your provided email address, the issue is likely caused by an error or mismatch in the email address associated with your purchase. Below are the most common reasons and steps to resolve the issue:
Common Reasons
Different Email Address Used for the Purchase - You may have completed the purchase using a different email address. - Check your inbox and other email accounts for the original receipt to confirm which email address was used.
Mistyped Email Address During Purchase - It is possible there was a typo when entering your email address at the time of purchase. - A minor error in the registered email address can prevent your account from being recognized.
How to Resolve the Issue
Check Alternate Email Addresses - Try logging in with other email addresses you own to locate your account. - Remember to check all your inboxes for a confirmation email or receipt that indicates which account is associated.
Verify Typographical Errors - Review the email you used during registration to identify any mistakes. - If you suspect a typo, contact our support team to assist you in resolving the email mismatch and recovering access to your account.
Additional Notes for Specific Scenarios
For users unable to access certain features, such as exam options (e.g., the GRCP exam), the above steps still apply. Ensure you confirm the correct email address or receipt to restore your membership access.
By following these steps, most users can easily resolve issues related to unrecognized accounts. Ensure you have access to all your email addresses and receipts before contacting support for additional assistance.