Why does my OCEG Pro account show as Basic or Standard membership and how do I fix it?
If your OCEG Pro account appears as a Basic or Standard membership, it might indicate an issue with your membership status or subscription setup. This article outlines the common causes of such problems and provides steps to rectify them.
Common Causes
1. Incorrect Email Address
Sometimes, the Pro account might not be recognized because the email address used to log in does not match the one linked to the subscription. This can happen due to:
The purchase being made under a different email address.
Mistakes in entering the email address during the purchase process.
Subscription Preferences or Plan Changes
Cancellation of Membership
If your subscription was recently canceled, your account may revert to the Basic membership tier. Even if payment had been successfully processed, a cancellation could override the recorded membership level. Always ensure that your Pro or higher membership is active before verifying your account status.
Your account may be temporarily put on hold or downgraded if there's an issue clarifying your subscription plan. Common scenarios include:
Switching between renewable and non-renewable subscription plans.
Uncertain subscription preferences that require clarification before reactivation.
Temporary Suspension Temporary subscription changes, such as transitioning between membership types, can also lead to temporary holds on your account, affecting your membership tier. Resolving this usually requires confirming and finalizing your current subscription preferences.
In some cases, accounts are temporarily suspended or held due to subscription discrepancies. This suspension is applied to provide time to resolve the subscription issue and ensure you receive the correct plan and benefits.
Steps to Resolve the Issue
Follow these troubleshooting steps to resolve the issue and regain access to your Pro membership benefits:
Verify Your Email Address: - Check the email inbox for the receipt of your subscription purchase. - Ensure that the email you are using to log in matches the email associated with your subscription.
Check Your Subscription Status: - Log in to your account and navigate to the membership section to see your subscription status. - Review your subscription details under the "Account Settings" section of the platform. - If your subscription shows as canceled, on hold, or inactive, contact customer support for clarification.
Review and Finalize Subscription Preferences: - Confirm any recent changes to your subscription settings, such as cancellations or plan type changes (e.g., switching between auto-renewing and non-renewing plans). - Reactivate or finalize your subscription preferences as needed.
Contact Support: - If none of the above resolves the issue, reach out to OCEG customer support and provide details such as: - Your email address. - A description of the issue you’re experiencing. - Any relevant receipts or transactions.
Conclusion
Account status issues, such as Pro accounts showing as Basic or Standard, often stem from email mismatches or subscription misunderstandings. By following the steps above, you can verify, clarify, and restore your account to its proper status. If problems persist, OCEG's customer support is ready to assist